Privacy

The marketplace

Soul Collective is an online marketplace connecting clients with independent practitioners. We handle information to operate the platform. Practitioners separately handle the information they receive to provide their own services and meet their professional and legal obligations.

Information we collect

We collect the account and business details you submit, your acceptance of the terms and privacy notice, profiles and photos, availability, booking requests and offers, private booking messages, payment and refund records, notification preferences, and support requests. Account security records can include session dates, IP addresses and browser details.

Booking messages may contain sensitive information you choose to share. Share only what is needed for the booking. Card details are handled by Stripe for online payments; Soul Collective stores payment references and status, not full card numbers.

How we use and share information

We use information to verify accounts, publish listings, arrange bookings, deliver account and booking emails, maintain payment records, prevent abuse, resolve support and safety concerns, and meet legal obligations. We do not use booking details for unsolicited marketing.

Public listings show the business information and contact details the practitioner chooses to publish. Booking participants can see the details and messages needed for their booking. Authorised platform administrators can review records needed for support, safety, security and practitioner moderation.

Hosting and service providers

Cloudflare Workers hosts the marketplace and Cloudflare D1 stores its account, business, booking and support data, including uploaded listing photos. Resend delivers account and booking emails and receives the recipient address, email content and delivery metadata. Stripe handles connected practitioner onboarding and online payments when those features are used.

These providers may process information outside Australia, including in the United States and other countries where they operate. The precise processing locations depend on the provider and service configuration. External video or website links may involve the linked provider when you open them.

Security and retention

We use password hashing, verified email access, restricted account sessions and access checks. Essential cookies keep you signed in. Short account links expire and require confirmation before use.

Closing account access hides the business listing and stops marketplace access. It does not erase booking, payment, message or support evidence. We retain records needed for existing obligations, disputes, fraud prevention and legal requirements. Deletion or de-identification requests are reviewed against those needs; no fixed deletion deadline is promised here.

Your data and privacy requests

Use Account to change your sign-in email, download the records available to your account, or close and restore account access. You can edit your business profile in Your business.

For access to other personal information, correction, deletion, account closure assistance or a privacy complaint, submit a Privacy / data request. Describe the information or outcome you need. Support records the request, may ask for identity or scope clarification, and records its response and outcome. Check your request for replies; a submitted request is not a completed deletion.

You may also seek guidance or raise a privacy concern with the Office of the Australian Information Commissioner, subject to its complaint requirements.