Safety & standards

Before you book

Ask about relevant training, experience and qualifications. If a practitioner claims registration in a regulated health profession, check the Ahpra register.

Confirm the format, location, duration, total price, extra charges and cancellation or rescheduling terms before committing. Discuss access needs, boundaries, relevant risks and any hands-on work. Share sensitive health information privately and only when needed.

Consent and conduct

You can decline an activity, ask for a pause or stop a session at any time. Practitioners must explain proposed touch and obtain clear consent. Consent can be withdrawn.

Harassment, discrimination, sexual misconduct, threats and exploitation are unacceptable. No one should use fear, distress or claims of spiritual authority to pressure you into treatment, purchases or sharing personal information.

Practitioner standards

Describe qualifications, services, prices and expected outcomes accurately. Do not make unsupported health claims or promise cures. Work within your competence and maintain legally required registrations, licences and insurance.

Explain relevant risks and limitations. Refer clients to qualified health professionals when their needs fall outside your scope. Keep client information secure and respect their privacy. Obtain consent before recording sessions or sharing identifying photos or testimonials.

Health and emergencies

Spiritual and wellness services do not replace medical diagnosis, treatment or emergency care. Discuss therapies or remedies with your doctor, especially if you take medicines. Do not stop prescribed treatment without consulting your treating clinician.

In immediate danger or a medical emergency in Australia, call 000 for police, fire or ambulance. Do not wait for a booking message reply. See Triple Zero guidance.

Concerns and consumer rights

Report a concern to Soul Collective. For a specific profile, booking or message, use its Report action. Track responses in Help & reports.

If it is safe to do so, use your private booking conversation or the practitioner email shown in Your bookings to raise a service concern or refund request. Explain what happened and the outcome you want. Keep booking details, messages and receipts. Check your bookings for replies.

You do not have to contact someone whose conduct makes you feel unsafe. Contact police about suspected crimes. If messages are ignored or a consumer dispute remains unresolved, contact your state or territory consumer protection agency through the ACCC consumer help directory.

Nothing on this page limits your rights under Australian Consumer Law, including remedies where services fail consumer guarantees.